**Last updated: Monday 30th March 2020**
Is Exeter Health Library open?
The Library will be operating as a virtual library service from Weds 25th March for the foreseeable future.
The physical Library is still open and available for you to use, equipped with NHS networked PCs and quiet study space. Doors are open 0830-1730, Monday to Friday. Those who are registered for 24/7 access will still be able to access the library whenever they need to. As of Monday 30th March you will no longer be able to borrow print books from the library, following Covid-19 precautions as advised by the Infection Prevention and Control team. The books can be used for reference purposes.
How will I find out about changes to the library service?
We will update these FAQs to reflect any changes to library services, and broadcast any essential information via Hub, Twitter, and our website.
What will happen if the Library closes?
If we have to close the library, we will be operating a virtual library service but we'll still have lots of resources and services available to you, check out our contingency plans.
How can I protect myself and others?
Please follow PHE advice. When using the library, please wash hands regularly with soap and water, use hand sanitisers when entering or leaving the library and after eating, and catch coughs and sneezes in disposable tissues and bin the tissues immediately. Now that library staff are working remotely, every other NHS PC has been switched off, to ensure that staff sit the appropriate distance away from each other.
What if I am unwell?
If you have a temperature, cold or a cough, please help us minimise the spread of infections and do not visit the Library. If there is a risk you have the coronavirus, you must self isolate and follow PHE advice.
What should I do about my books?
Please keep any books you currently have on loan. Reservations and overdue notices have been suspended until further notice. No fines will be charged for overdue items. If you have any queries, please email firstname.lastname@example.org.
Can I still use the electronic resources?
Yes. All our electronic resources such as ebooks, journals and databases are available in the usual ways. If you don't already have one, you can register for an NHS OpenAthens account. If you need help, visit our Help Topic Guide, or get in touch with us at email@example.com.
Can I still request books and articles?
Yes, please order books and articles via our Book/chapter request form and the journal article request form, or email firstname.lastname@example.org. Please note that library staff are unable to send out printed books but we will try and source items electronically for you wherever possible. Requests may take longer to process and fulfill.
Please note: it may become increasingly difficult to source print books and articles from printed journal runs, as other NHS libraries close or face restrictions - but we will endeavour to do our best to source what you need from electronic sources.
Where is a good place to start to find resources to help me with my research?
Take a look at your subject's Topic Guide. You will find lots of information there to guide you to relevant online resources for your subject area.
Can I still request a literature search?
Yes - library staff can still conduct literature searches for you, for Trust/clinical work (not for academic/educational purposes). Please use our Literature Search Request form. We'll still be able to offer this service if staff have to remote work, but it may take slightly longer than usual, so please give us as much notice as you can.
How can I contact the Library with queries?
Please email us at email@example.com.
Further information & links